Terms of Service
Version 2026-11-09 · Provider: [Company name]
These Terms of Service (the "Terms") govern your access to and use of UpTimeLine (the "Service"), operated by [Company name], [legal form], [registered address], [registration number], VAT [VAT number] ("we", "us"). By creating an account, signing in, or using the Service you agree to these Terms, the Acceptable Use Policy and the Privacy Policy. If you do not agree, do not use the Service.
1. What the Service is
UpTimeLine is an online monitoring service. It sends automated requests (for example HTTP, ping, TCP/UDP, DNS and keyword checks) to the websites, servers and domains you configure, records the results, and notifies you through the channels you choose when it detects a problem. It may also publish a status page.
2. Who may use the Service
2.1 The Service is intended for business and professional use only. By using it you confirm that you act for purposes related to your trade, business, craft or profession, and not as a consumer.
2.2 You must be at least 18 years old and have the authority to bind the business you represent.
2.3 We may refuse or end access where required by law or to protect the Service or other people.
3. Your account
3.1 You must provide accurate information and keep it up to date. You are responsible for all activity under your account, including that of the team members you invite, and for keeping your credentials and sign-in methods (including your Google account) secure.
3.2 Tell us without delay at [support email] if you suspect unauthorized use. We are not liable for loss caused by unauthorized use that you could have prevented by taking reasonable security measures.
3.3 We may require you to confirm your email address. Until you do, parts of the Service may be limited.
4. The Service and its changes
4.1 Features, limits (such as the number of monitors and the shortest check interval) and prices depend on your plan, as described on our website.
4.2 We may improve, change, add or remove features. If we remove a feature that is material to a paid plan, we will give you reasonable notice and, if you are affected, you may cancel as set out in section 10.
4.3 Features marked beta, preview or "coming soon" are provided as is and may change or end at any time.
5. Plans, fees and payment
5.1 Free plan. The Free plan is provided at no charge, within the stated limits, and without any commitment from us as to availability or continuation.
5.2 Paid plans. Paid plans are billed in advance on a monthly basis, in euro, through our payment provider. Prices on our website are shown excluding VAT unless stated otherwise. You are responsible for all applicable taxes; if you provide a valid VAT number we will apply the reverse charge where the law allows.
5.3 Renewal. Paid plans renew automatically each month until cancelled.
5.4 Cancellation. You may cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period; you keep access until then.
5.5 No refunds. Fees are non-refundable, including for partial periods and unused features, except where mandatory law requires otherwise or where we expressly agree in writing.
5.6 Price changes. We may change prices for future billing periods by giving you at least 30 days' notice (by email or in the app). If you do not agree, you may cancel before the change takes effect.
5.7 Failed payments. If a payment fails we may retry it, notify you, and, if it remains unpaid, limit the plan to the Free plan or suspend the account. Existing monitors above the limits of the plan you fall back to may be paused.
6. Acceptable use
6.1 You must comply with the Acceptable Use Policy.
6.2 You may configure monitors only for systems that you own or control, or for which you have the owner's permission. You are solely responsible for having that permission.
6.3 You must not use the Service to attack, probe, overload, scan or gain unauthorized access to any system, to send spam or unlawful content, or to circumvent limits or security measures.
7. Service levels and no guarantee of detection
7.1 Best effort. We operate the Service with reasonable skill and care but do not guarantee that it will be uninterrupted, timely, secure or error-free. No service level agreement applies unless we agree one in a separate written contract.
7.2 Monitoring is not a guarantee. Checks run at intervals and from specific locations, over networks and through third parties we do not control. A check can fail to detect a real problem (a "false negative"), report a problem that does not exist (a "false positive"), or be blocked, rate-limited or misinterpreted by your own systems. Alerts can be delayed, filtered or not delivered, in particular when they depend on third-party services such as email providers, Slack, Discord, Telegram or Microsoft Teams.
7.3 Not for critical use. The Service must not be your only means of detecting problems in systems whose failure could endanger life, health or safety, or cause serious damage to property or the environment, or in systems operating critical infrastructure. You must keep independent monitoring and escalation for anything critical to you.
7.4 Our own outages. The Service may be unavailable or degraded, for example during maintenance, incidents, or failures of our providers. During such events monitors may not run and alerts may not be sent. We will make reasonable efforts to restore the Service.
8. Limitation of liability
8.1 Exclusion. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business, customers, goodwill, contracts, anticipated savings, or data, in each case whether arising in contract, tort (including negligence) or otherwise, and including where it arises from a failure or delay of the Service to detect an outage, to run a check or to deliver an alert.
8.2 Cap. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service and these Terms in any period of twelve months will not exceed the fees you paid to us for the Service in the twelve months immediately before the event giving rise to the claim, or EUR 100 if you use the Free plan or have paid nothing.
8.3 What is not limited. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for wilful misconduct or gross negligence, or for death or personal injury caused by our negligence.
8.4 Time limit. Any claim must be brought within twelve months after the facts giving rise to it became known to you, to the extent the law allows such a period.
8.5 Allocation of risk. You acknowledge that the prices and the limits in this section reflect an allocation of risk between us, and that you are able to insure against, and to mitigate, the losses excluded here.
9. Indemnification
You will defend and indemnify us, our officers and our providers against claims, damages, fines and reasonable costs (including legal fees) brought by third parties arising from: (a) your breach of these Terms or the Acceptable Use Policy; (b) your monitoring of systems you do not own or are not authorized to monitor; (c) content you publish, including on a status page; or (d) your violation of law or of third-party rights.
10. Suspension and termination
10.1 By you. You may stop using the Service and delete your account at any time.
10.2 By us. We may suspend or terminate your access, with or without prior notice where urgent, if: you breach these Terms or the Acceptable Use Policy; your use creates a risk for the Service, for us or for third parties (for example if monitors are used against a third party's systems); a payment is overdue; or we are required to do so by law or by a competent authority. Where practicable and lawful we will tell you the reason and give you a chance to remedy the breach.
10.3 Human review. Decisions to suspend or terminate an account for abuse, and refunds or disputes about payments, are reviewed by a person at our company. You may ask for a review by writing to [support email].
10.4 Effect. On termination your right to use the Service ends. You may export your data (such as check history as CSV) for 30 days after termination unless we are prevented by law or by your breach; after that we delete it as described in the Privacy Policy, subject to legal retention duties and backup cycles.
10.5 Survival. Sections 5 (for amounts owed), 7, 8, 9, 10.4, 11, 14, 16, 17, 18 and 19 survive termination.
11. Your data and privacy
11.1 You own the data you put into the Service. You grant us a limited licence to host, process and transmit it as needed to provide, secure and support the Service.
11.2 Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf as your processor, the Data Processing Addendum applies and forms part of these Terms.
11.3 You are responsible for having a lawful basis, and for giving any required notices, for the personal data you enter, such as the email addresses, phone numbers, chat IDs and webhook addresses of the people you want to alert.
11.4 We may use aggregated and de-identified operational data to run, secure and improve the Service.
12. Automated operation and artificial intelligence
12.1 We use automated systems, including artificial intelligence ("AI") agents, to help operate, support, secure and develop the Service and to prepare content. Examples are drafting support replies, analysing logs, preparing documentation and proposing code changes.
12.2 Human oversight. People at our company stay responsible for the Service. AI systems do not, on their own, make decisions that produce legal effects for you or similarly significantly affect you, such as suspending an account, refusing a refund, or changing contract terms. Those decisions are reviewed by a person.
12.3 Transparency. If you interact directly with an AI system we will tell you. AI output can be inaccurate: where an answer from us matters for a decision of yours, ask us to confirm it in writing.
12.4 Your content. Do not send us passwords, API keys, or other secrets in support messages. We take reasonable steps to limit the personal data made available to AI systems and to the providers that run them, as described in the Privacy Policy.
12.5 We remain responsible to you for the Service as set out in these Terms, regardless of whether a task was carried out by a person or by an automated system.
13. Changes to the Service and to these Terms
13.1 We may change these Terms, for example to reflect changes to the Service, to the law or to our providers. We will give at least 30 days' notice of material changes by email or in the app.
13.2 If you do not agree to a change you may cancel before it takes effect. If you keep using the Service after it takes effect, you accept the changed Terms.
13.3 We may change the Terms immediately where the law or an authority requires it, or where the change is favourable to you or purely editorial.
14. Intellectual property
The Service, its software, design, name and logos belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, in accordance with these Terms. You must not copy, reverse engineer, resell or sublicense the Service, except as the law allows. If you send us feedback, you grant us a free, perpetual right to use it.
15. Third-party services
The Service relies on and can connect to third-party services such as hosting, payment, email, sign-in (for example Google), and messaging platforms (Slack, Discord, Telegram, Microsoft Teams). They are governed by their own terms, and we are not responsible for them, for their availability, or for what they do with data you send to them.
16. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available". We disclaim all warranties not expressly stated in these Terms, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation.
17. Events beyond our control
We are not liable for failure or delay caused by events beyond our reasonable control, including failures of the internet, of power or telecommunications, of cloud, hosting, payment or other providers, cyber-attacks, acts of government, labour disputes, pandemics, war, terrorism, fire, flood or other natural disasters.
18. General
18.1 Notices. We may send notices to the email address of your account or in the app. You may write to us at [legal email].
18.2 Language. These Terms are written in English, which is the binding language. Translations are provided for convenience.
18.3 Assignment. We may transfer these Terms to a successor of our business. You may not transfer yours without our written consent.
18.4 Entire agreement and severability. These Terms (with the documents they refer to) are the entire agreement between us on the Service. If a provision is unenforceable, the rest remains in force and the provision will be replaced by one as close as possible to its purpose.
18.5 No waiver. Not enforcing a right is not a waiver of it.
19. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them are governed by the laws of [country whose law applies], without regard to conflict-of-law rules. The courts of [court / city] have exclusive jurisdiction, without prejudice to mandatory rules that give you the right to bring proceedings elsewhere.
20. Contact
[Company name] · [registered address] · [legal email]
Specific approval of certain clauses
(Required for contracts concluded under Italian law, Articles 1341 and 1342 of the Italian Civil Code.) By ticking the second box when you create your account you declare that you have read and specifically approve the following clauses: 5.3 to 5.7 (renewal, cancellation, no refunds, price changes, failed payments), 7 (service levels and no guarantee of detection), 8 (limitation of liability), 9 (indemnification), 10 (suspension and termination), 13 (changes to the Service and to the Terms), 16 (disclaimers), 17 (events beyond our control) and 19 (governing law and jurisdiction).